Assistance organization Europ Assistance recently switched to a completely new online customer portal, developed by Extendas.

Assistance has a lot of facets, in appropriate cases work must be done rapidly and reliably, but also efficient and according to the agreements made. Europ Assistance Nederland is arisen from the Schade Alarm Service S.A.S. in 2001. As part of the Europ Assistance Holding established in France, they belong world wide to the top 3 of operating assistance organizations. They know, as no other, what things are about concerning assistance. Nationally and internationally, 24 hours a day, 365 days per year, they're ready for their customers.

Europ Assistance in de world stands for:

115,000,000 customers

In 208 countries and aeas present

401.000 service providers

33 telephone platforms

24 companies serving all their customers

33.5 million telephone calls or more than 1 call per second

6.5 million interventions or 1 every 5 seconds

Extendas developed a sophisticated portal for Europ Assistance, with which Europ Assistance Nederland is able to be ready for their customers online 24 hours a day, 365 days per year!

For more information, call Extendas (Marcel Cauli +31 (0)74-245615430) or take a look at:

http://www.europ-assistance.nl

Extendas has developed a complex Online Information System for Lekkerland Nederland BV. Extendas developed a system that directly contacts the own database of Lekkerland Nederland. With the new information system, work can be done much more fast, accurate and cheap than with standard systems, with which work often is done with the intervention of expensive third parties.

By means of a personal code, a customer gets access to the system. There he gets, next to detailed product and price data, extended information about orders and deliveries. Customers are being informed directly about whether the products they wish are available. Information about new products or changes in the assortment can be shown directly. Furthermore, several maintenance possibilities are developed. Customers can, for example, manage their own selling prices and margins, print shelf cards and register a favorite assortment.

After the order is received, the customer gets an electronic order confirmation & invoice. The numbers and values of this are checked completely automatically, and next processed in Fuel Office. Updates and changed article assortment data are synchronized between Extendas FuelOffice and the Lekkerland Information System by means of the so-called 'Artikelvergelijk bericht'. From Extendas FuelOffice, electronic orders can be sent to the Lekkerland online information system automatically. Thereafter, the course of the order can be followed online (Tracking & Tracing).

Because of service and quality, LEKKERLAND Nederland has recently received the "Channel of Trade Award" and is called being the "Best Wholesale Trade in the Out of Home Market 2004".

LEKKERLAND Nederland is the Dutch full service partner within the convenience channel. The wholesale trade provides to 15.000 fuel stations, kiosks, tobacco specialty stores, supermarkets, warehouses, fast food chains, canteens, sub wholesale traders and convenience stores. The assortment consists, among others, of tobacco, sweets, drinks, snacks, fresh and deep frozen products, non food and telephone cards. With about 800 employees, LEKKERLAND Nederland reached a turnover of 1.65 billion euro in 2003.

A road user in the provinces Brabant and Limburg, who wants to know whether he'll get inconvenience of traffic embarrassment as a consequence of breaking up or maintenance activities, can therefore go to the internet site www.reistijdenzuid.nl.

The site gives the most up to date information about road activities in Limburg and Brabant. With that, the road users have sight on possible delay, and can possibly choose another route.

They can also subscribe themselves on information about specific road trajects. Then they get informed by e-mail about new developments. The site covers the net of provincial and national roads in Limburg and Brabant and maps literally all road activities. Reistijdenzuid.nl is an initiative of the Directorate General of Public Works & Water Management (DWW) and the province boards in Limburg and Noord-Brabant.

In 2001, a preliminary of Reistijdenzuid was launched. This site was a cooperation between DWW Board Limburg and the province Limburg. With the extension of the road network by connection of other partners, a new setup and name of the site are chosen.

The information on this site is maintained by means of our geographical content management system GeoVisie XSP.

Dispatch: the new, central internet system with which Achmea SchadeService treats all damages that fall under its control. Dispatch is meant for damage managers, damage repair companies, damage correspondents, cornerers, car demolition companies and the inside staff of Achmea SchadeService, Achmea Onderdelen Service and the Achmea Total Loss Bureau.

Dispatch brings everybody together via the internet. Over 1000 damage repair companies in the complete Netherlands get access to Dispatch. Of course, all information in the system is separated per damage repair company, and only accessible for the persons that are authorized for this by Achmea SchadeService.

VanDrie Group
In less than fifty years, the VanDrie Group has grown to be the largest private agro company in the Nederlands. With a turnover of 1 billion euro per year, the company is the world market leader in veal. The company has fixed cooperation contracts with over 1000 calf breedings and owns fodder companies for the production of calf milk powder, slaughterhouses in the Netherlands, Belgium and France and a factory where calf skins are processed for the production of high-quality calf leather. In total, 1800 people are employed. The indirect employment amounts to over 2500 jobs.

The transparency of the chain is given, among others, by the tracing system www.vealvision.com, developed by Extendas. This system of the VanDrie Group can be consulted at every random time by third parties via the internet. It does not only provide insight to tracking and tracing for the consumer of veal, but also for the calf breeder, who can obtain from this the necessary information about the calves he looked after. Moreover, this system, which finds it's origin in the unique ID codes of the calves, is linked to the traceability system under Safety Guard. At any time after delivery of the veal it's possible to retrieve which calf is concerned, what the calf has eaten, with which recipe the calf milk powder is made, who the suppliers of the raw materials of the calf milk powder were, in which trucks the meat is transported, on which time the truck is weighted and has left the terrain and which medicines are given. Also can be examined when the calf is checked, by whom and how, which certificate number has been granted to the calf by the SKV (Stichting Kwaliteitsgarantie Vleeskalversector), which samples have been taken and under which numbers these are registered. 

Recently, the Van Drie Group won the  de prestigious Dutch Logistic Prize 2005

www.vealvision.com